Data Deletion Instructions

Option 1 — Disconnect a platform

To remove a connected platform while keeping your NX6 OS account:

This deletes the stored access tokens immediately, so NX6 OS can no longer read or post to that account. Engagement figures already recorded on posts you published through NX6 OS stay part of your own content history. To remove everything, close the workspace under Settings → Privacy & Data → Close this workspace (which permanently deletes its content), or email privacy@avcpp.com and we will remove the remaining platform data within 30 days.

Facebook and Instagram share one connection. Disconnect on the Meta card removes every Facebook login you connected, together with all the Facebook Pages and Instagram accounts it carried. A login that a teammate connected stays until that teammate disconnects it. To remove a single Page or Instagram account and keep the others, choose which Pages NX6 OS+ may use in Facebook's Business Integrations (Option 3) and then connect again, or email privacy@avcpp.com.

Option 2 — Delete your entire NX6 OS account

To delete your account and all associated data:

If you are the only owner of a workspace, close the workspace first. Otherwise its clients and locations would be left with no one able to reach or remove them, so the request is refused. On the same page choose Close this workspace: it permanently deletes the workspace — its clients, locations, connections and content — cancels the subscription, and signs you out. Then sign in again. The setup screen you arrive at has Delete my account at the bottom; you do not need to create a new workspace. If the workspace has another owner, you can delete your account without closing it.

If an agency manages your login, the Privacy & Data page is not shown to you: email privacy@avcpp.com or ask your agency.

A deletion request has a 30-day cancellation window — to change your mind during that time, sign in, open Settings → Privacy & Data and choose Cancel deletion request (signing in on its own does not cancel it). After it closes, the deletion runs and cannot be reversed: your profile, content, connected-platform tokens and data, and usage history are removed. A copy can survive in a database backup taken before the deletion until that backup is removed; email us if you need that confirmed. Records we are legally required to keep (such as payment records) are retained only as long as the law requires, then deleted.

Option 3 — Revoke access from Facebook / Instagram directly

You can also revoke NX6 OS's access from Meta's side at any time:

The app is listed on Facebook as NX6 OS+. Revoking access stops any further data access. To also delete data already stored in NX6 OS, use Option 1 or 2, or email us (below).

If you revoke access on Facebook and do nothing in NX6 OS, NX6 OS finds out the next time a post is sent with that login: Facebook refuses it, and the login is shown as needing a reconnect. Thirty days later NX6 OS asks Facebook once more. If Facebook still refuses the login, its record — your Facebook name and picture link, the list of Pages and Instagram accounts, and the tokens, which no longer work — is deleted. This clean-up runs for members of a workspace; if you no longer belong to one, use Option 2 or Option 5.

Option 4 — Revoke access from Google directly

To cut off NX6 OS's access to your Google account — Google Business Profile, YouTube, Analytics, Search Console, Merchant Center, Calendar, and Drive:

This revokes our tokens at Google. To also delete the Google data already cached in NX6 OS, use Option 1 or 2, or email us (below).

Option 5 — Request deletion by email

If you cannot sign in, send a deletion request to privacy@avcpp.com from the email address associated with your account, with the subject "Data Deletion Request." We will verify your identity and complete the deletion within 30 days, and confirm by email when it is done.

What gets deleted

When you delete your account

• Your account profile and login credentials
• Every platform login you connected and its OAuth tokens (Facebook, Instagram, LinkedIn, YouTube, Google services, etc.), including the list of Facebook Pages and Instagram accounts stored with a Facebook login
• Your membership of each workspace, files stored under your user account, and the usage history tied to your account

Content that belongs to a workspace stays with the workspace while it exists: the posts published through it, the engagement figures recorded on them, and which Page or Instagram account each client or location is linked to. It is deleted when the workspace is closed, or on request.

When the workspace is closed

• Its clients and locations, and the accounts connected to them with their stored logins
• Cached platform data: Page and account information, the record of posts published, their engagement figures and media references
• Content created or scheduled in the workspace, automations, reports, photos and files
• The subscription, which is cancelled, and the card details held by our payment provider

A platform login belongs to the person who connected it. When a workspace is closed, the logins of people who belong to no other NX6 OS workspace are deleted with it. A person who also works in another workspace keeps their own logins for that workspace, including the list of Pages stored with a Facebook login, until they disconnect them or delete their account.

If you access NX6 OS through an agency

NX6 OS is sold to marketing agencies, who invite their clients and store staff into their own workspace. If an agency gave you your login, that agency controls the data about you and your business in the platform — deleting your own user account does not delete the agency's records about your business. Ask the agency to remove that data. If they do not respond, email privacy@avcpp.com with the agency's name and we will work with them on your request.

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